Refund Policy
At Global Med Tutor, we are committed to providing high-quality medical education resources and tutoring.
- Live Tutoring & Sessions: We highly encourage new students to take advantage of our trial sessions first, allowing you to confidently evaluate our teaching style before committing to a paid package. Because we offer these trials, fees for live tutoring sessions and packages are non-refundable.
- Package Expiration: All purchased live tutoring package hours must be utilized within 3 months of the purchase date. Any unused hours after this 3-month period will expire and cannot be refunded or transferred.
- Rescheduling Policy: We understand that life happens. If a live session is disrupted due to a technical issue (internet outages, platform errors) or an unforeseen emergency, the session fee will not be refunded, but we will gladly reschedule the session for a later date at no extra cost.
- Digital Question Bank: For our digital cognitive assessment system, we offer a [7-day] money-back guarantee for new subscriptions, provided you have completed no more than [50] questions. Refunds will not be issued after this window or if a substantial portion of the curriculum has been accessed.
- How to Request: For digital product refund requests or to reschedule a tutoring session, please contact us at info@globalmedtutor.com.
Terms of Service
Welcome to Global Med Tutor. By accessing our website, question bank, or live tutoring services, you agree to comply with these terms.
- Account & Session Registration: You must provide accurate information when creating an account or booking a session. Account sharing is strictly prohibited and will result in immediate termination without refund.
- Tutoring Packages & Expiration: When purchasing a bundle or package of live tutoring hours, all sessions must be completed within 3 months from the original date of purchase. Unused hours beyond this timeframe will expire and cannot be rolled over.
- Intellectual Property: All content on this platform, including multiple-choice questions, live session materials, Problem-Based Learning cases, and cognitive autopsy analytics, is the exclusive property of Global Med Tutor. You may not copy, record, reproduce, or distribute our content.
- Medical Disclaimer: The materials and tutoring provided by Global Med Tutor are for educational purposes only. They are not intended as a substitute for professional medical advice, diagnosis, or treatment.
Privacy Policy
Global Med Tutor respects your privacy and is committed to protecting your personal data.
- Information We Collect: We collect information you provide directly to us (name, email address) when creating an account or booking a tuition session. We also automatically collect performance data (quiz scores, time spent) to power our cognitive assessment framework.
- Live Sessions: If you participate in live tutoring, we may use third-party video conferencing tools (like Zoom or Google Meet). We do not record these sessions without your explicit prior consent.
- Payment Information: We use secure, third-party payment processors (such as PayPal). We do not store your full credit card numbers or financial details on our servers.
- How We Use Your Information: Your data is used to provide our educational services, manage your tutoring schedule, personalize your feedback, and process transactions.
- Data Sharing: We do not sell your personal data to third parties. We only share information with trusted service providers necessary to operate our platform.
- Contact Us: If you have questions about your data or this policy, please contact us at info@globalmedtutor.com.
